Track Your PROVO Order
Enter your PROVO order ID to see exactly where your materials are. Order tracking is available for all confirmed orders placed through our Kolkata showroom.
What the Statuses Mean
Confirmed
Your order is registered and the specification is locked.
In procurement
Materials are being drawn from stock or sourced from our suppliers.
Dispatched
Your order has left our warehouse and is on its way to site.
Delivered
Materials have been handed over at your delivery address.
Order Tracking — Frequently Asked Questions
Where do I find my order ID?
Your order ID is on the order confirmation issued by the showroom when your specification was locked. If you cannot find it, call +91 91477 56063 with the site name or the phone number the order was placed under and we will look it up.
What do the tracking statuses mean?
Confirmed means your order is registered and the specification is locked. In procurement means materials are being drawn from stock or sourced from our suppliers. Dispatched means the order has left our warehouse. Delivered means it has been handed over at your address.
How often does the status update?
The status changes as your order moves through each stage rather than on a fixed schedule, so it reflects the current position whenever you check it.
My order is taking longer than expected — what should I do?
Call the showroom on +91 91477 56063 with your order ID. Sourced and imported items move on supplier timelines that occasionally shift, and we would rather tell you exactly where a delay sits than leave you guessing.
Can I change my order after confirmation?
Changes are possible while an order is still in procurement, depending on what has already been cut or dispatched from our suppliers. Speak to the showroom as early as you can — the earlier the call, the more can be changed.
Need Help?
Call +91 91477 56063 or contact the showroom. You can also browse the catalogue, read our design journal, or return home.