Enter the order ID from your PROVO order confirmation — it looks like #6020E2.
Your order ID is on the order confirmation issued by the showroom when your specification was locked. If you cannot find it, call +91 91477 56063 with the site name or the phone number the order was placed under and we will look it up.
Confirmed means your order is registered and the specification is locked. In procurement means materials are being drawn from stock or sourced from our suppliers. Dispatched means the order has left our warehouse. Delivered means it has been handed over at your address.
The status changes as your order moves through each stage rather than on a fixed schedule, so it reflects the current position whenever you check it.
Call the showroom on +91 91477 56063 with your order ID. Sourced and imported items move on supplier timelines that occasionally shift, and we would rather tell you exactly where a delay sits than leave you guessing.
Changes are possible while an order is still in procurement, depending on what has already been cut or dispatched from our suppliers. Speak to the showroom as early as you can — the earlier the call, the more can be changed.
