Privacy Policy

Provo (“We,” “Us,” “Our”) is committed to protecting your privacy. This policy details how we collect, use, process, and protect your personal information in connection with our interior and exterior design services. By using our website (provo.in) or engaging our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information (PI)

We collect **Personal Information** you voluntarily provide to us when you inquire about services, fill out forms, or enter into a contract. This may include:

• **Contact Data:** Full name, phone number, email address, residential/project address.
• **Project Data:** Details regarding your property, design requirements, budget, preferred materials, and floor plans.
• **Identity/Photographic Data:** Photographs of your property or site, submitted for design consultation purposes.
• **Communication Data:** Records of all correspondence via email, phone calls, or WhatsApp.

1.2 Sensitive Personal Data or Information (SPDI)

In the course of providing comprehensive interior/exterior design services, we may collect **Sensitive Personal Data or Information (SPDI)**, typically related to payments:

• **Financial Information:** Bank account details, UPI IDs, or other payment instrument details necessary to process invoices and payments for our services and procured materials.

1.3 Automatically Collected Data (Usage Data)

When you visit our website (provo.in), we automatically collect certain technical information:

• **Technical Data:** IP address, browser type and version, operating system, and time zone setting.
• **Usage Data:** Information about how you use our website (pages viewed, time spent on the site, links clicked).

2. Purpose and Lawful Use of Information

We collect and use your personal data solely for the following specified purposes, ensuring compliance with the principle of **Purpose Limitation**:

• **Service Execution:** To perform our contractual obligation to you, including preparing design concepts, drawings, managing project execution, and ordering materials.
• **Communication:** To contact you regarding your project, inquiries, approvals, and provide necessary updates.
• **Billing and Payments:** To process payments for services and materials, and to maintain accurate financial records.
• **Marketing:** To send you promotional information, updates on new services, or newsletters (you may opt-out at any time).
• **Improvement:** To analyze website usage and client feedback to improve our services and marketing efforts.
• **Legal Compliance:** To comply with legal obligations, including tax, reporting, and law enforcement requests.

3. Consent and Disclosure

3.1. **Consent:** By providing your information, especially during project engagement, you are giving your **free, specific, and informed consent** for Provo to collect, store, and process your data for the purposes outlined in this policy.

3.2. **No Sale of Data:** We guarantee that we **do not sell, rent, or trade** your personal information or SPDI to third parties for their independent marketing use.

3.3. **Disclosure to Third Parties:** We will only share your information with third parties on a “need-to-know” basis, and only when necessary to fulfill our service obligations to you, including:

• **Vendors and Suppliers:** To place orders for custom materials, furniture, or fixtures required for your project.
• **Contractors/Sub-Contractors:** To enable project execution (e.g., sharing site address or design specifications with carpenters, plumbers, or electricians).
• **Legal Authorities:** When required by law, court order, or governmental regulation.

4. Data Retention and User Rights

4.1. **Data Retention:** We retain your personal data only for as long as is necessary to fulfill the purpose for which it was collected, including for the duration of the project, a reasonable period thereafter for warranty/support, and to comply with legal, accounting, or reporting requirements.

4.2. **Your Rights:** As a Data Principal, you have the right to:

• **Access:** Request confirmation on whether we process your data and obtain a summary of our processing activities.
• **Correction:** Request correction of any inaccurate or incomplete personal data we hold about you.
• **Withdraw Consent:** Withdraw your consent to the processing of your data at any time, provided this withdrawal does not violate a legal obligation.
• **Erasure:** Request the erasure of your personal data when the purpose for which it was collected is no longer being served (Right to be Forgotten).

5. Data Security and Safeguards

We implement **reasonable security practices and procedures** as mandated by Indian law to protect your Personal Data and SPDI from unauthorized access, loss, misuse, or alteration. Our security measures include:

• Internal reviews of our data collection, storage, and processing practices.
• Encryption and firewalls for digital information.
• Restricting access to your personal information to only those employees and contractors who need it to perform their jobs.
• Physical security measures to guard against unauthorized access to systems where we store data.

6. Cookies Policy

Our website uses **cookies** (small text files stored on your browser) to collect Usage Data and improve your experience. These cookies help us:

• Recognize you on subsequent visits.
• Analyze website traffic and trends (e.g., using Google Analytics).
• Tailor content and advertisements to your interests.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that disabling cookies may affect the functionality of some parts of our website.

7. Policy Updates and Grievance Redressal

7.1. **Updates to Policy:** We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised effective date.

7.2. **Grievance Redressal:** If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your data, please contact our designated Grievance Contact:

**Provo Grievance Contact**
Email: info@provo.in
Phone: 9073007000
Address: 10 East Topsia Road, next to Mercedes Benz, Topsia, Kolkata, West Bengal 700046

We will address your concerns in a timely manner as per the applicable legal framework.

**Effective Date: [08/10/2025]**